Name
#31 Improving Access to Care through Metrics that Matter
Content Presented On Behalf Of:
DHA
Session Type
Poster
Date
Tuesday, March 3, 2026
Start Time
5:00 PM
End Time
7:00 PM
Location
Prince Georges Expo Hall E
Focus Areas/Topics
Clinical Care
Learning Outcomes
1. Describe how metrics can be streamlined to focus on value-added measures that drive improvement in access to care.
2. Apply structured problem-solving methodologies to improve performance in healthcare delivery systems.
3. Recognize the importance of leadership engagement and frontline staff empowerment in sustaining meaningful change.
4. Identify strategies to align local improvement efforts with enterprise-level initiatives such as Ready, Reliable Care.
Session Currently Live
Description
Healthcare delivery is complex, requiring effective measurement systems to drive improvement, accountability, and sustainable outcomes. At Naval Health Clinic Corpus Christi, we recognized that traditional reporting often created data saturation without meaningful action. To address this, our team implemented a structured weekly reporting cadence designed to simplify performance tracking, align priorities, and ensure actionable insights at every level of care delivery. This presentation will showcase how our team applied Lean principles and Ready, Reliable Care (RRC) strategies to move from fragmented data collection toward a unified, metrics-driven process. The weekly reporting cadence serves as a standardized mechanism for identifying problems, engaging staff in daily problem-solving, and sustaining improvements through visual management. By focusing on the “metrics that matter,” leaders and frontline staff gained clarity on goals, reduced redundancy, and improved patient access through intentional workflows. The presentation will also highlight lessons learned in change management, leadership engagement, and how to embed continuous improvement into a military healthcare setting. Ultimately, this approach not only enhanced access to care but also created a culture of reliability and ownership, demonstrating how structured performance improvement can transform outcomes for both patients and staff.