Name
#23 - Analysis of current tools to measure job satisfaction and turnover prevention in the military health system: a literature review.
Date & Time
Monday, February 12, 2024, 12:00 PM - 7:00 PM
Description

Job satisfaction is associated with intent to remain in the workforce. This is important in the healthcare sector where turnover affects patient care and outcomes. The military health sector has added stressors impacting job satisfaction, including deployment and crises. A literature review was done to examine current metrics being used to quantify job satisfaction and evaluate what these metrics conclude. A literature review was done via PubMed. Articles were dated from 2003 to 2023. Search terms identified titles that included: military health system, job satisfaction, healthcare workforce, and metrics of job satisfaction. Included articles had (1) Addressed a military health institution, (2) Data collection was relevant information related to job satisfaction, work related happiness, or job retention rates. (3) Survey instruments needed to assess more than one of the aforementioned domains. 19 articles were included (n=19) and six (n=6) were excluded based on full text review. All applicable survey findings were categorized into three sections based on their most impactful variable (i.e., job title and responsibilities, professional relationships, or socio-economic factors) Across the included articles, job satisfaction surveys assessed healthcare workers and their self-reports of factors contributing to workplace satisfaction. Surveys collected employee reported contentment on workplace compensation, benefits, peer relationships, leadership support, team dynamics and communication. Socio-economic dimensions including race and education-levels were also evaluated. Most surveys were created specifically for their work site, one study used the Brayfield and Rothe’s Overall Job Satisfaction survey. Six article surveys reported job title and responsibility had the largest impact on job satisfaction, four article surveys reported professional relationships had the largest impact on job satisfaction, and one article reported socioeconomic factors had the largest impact on job satisfaction. Analysis of several articles utilizing job satisfaction survey tools identified several themes that impact job satisfaction. Ultimately, job title and responsibilities professional relationships, and socio-economic factors all contribute to workplace satisfaction. Given the lack of literature and differing survey instruments, there is a lack of consensus regarding a single factor contributing to job satisfaction, especially in the military healthcare system. More research is necessary to standardize a measure to capture workplace satisfaction among military healthcare workers and all its many contributing factors. Further examination and creation of a standardized survey questionnaire may enable higher specificity to the American military health system. Identifying workplace satisfaction barriers and then molding plans to mitigate these factors by leadership, management, and administration may lessen employee turnover, prevent staffing gaps, and ultimately improve quality of patient care. The views expressed in this abstract are those of the author(s) and do not necessarily reflect the official policy of the Department of Defense or the U.S. Government.

Location Name
Prince Georges Exhibit Hall A/B
Content Presented on Behalf of
DHA
Learning Outcomes
1.Identify themes found in current job satisfaction surveys within the military health system.
2.Identify gaps in current surveys and literature on the factors that influence job satisfaction in the military health system.
3.Describe the importance of creating a standardized job satisfaction questionnaire specific to the military health system.
Session Type
Posters
Dropdown Content Presented On Behalf Of:
DHA