Name
Surviving to Thriving: How CMS Elevates the Customer Voice to Address Avoidable Burden in Healthcare for Providers and Patients to Flourish
Speakers
Content Presented on Behalf of
USPHS/USSG
Services/Agencies represented
US Public Health Service/Health Human Services/Indian Health Service (USPHS/HHS/IHS), Other/Not Listed
Session Type
Posters
Room#/Location
Prince Georges Exhibit Hall
Focus Areas/Topics
Behavioral and Mental Health, Policy/Management/Administrative, Trending/Hot Topics or Other not listed
Learning Outcomes
1. List the 3 stages of human-centered design (HCD) methodology.
2. Describe at least one benefit of using HCD methodology to your agency.
3. Identify at least one way that HCD insights and opportunities can improve the patient and healthcare workforce experience.
2. Describe at least one benefit of using HCD methodology to your agency.
3. Identify at least one way that HCD insights and opportunities can improve the patient and healthcare workforce experience.
Session Currently Live