Name
#180 Department of Veterans Affairs (VA) Access Sprint - The Impact of Focused Initiatives
Speakers
Content Presented on Behalf of
VHA/VA
Services/Agencies represented
Veterans Health Administration/Veterans Affairs (VHA/VA)
Session Type
Posters
Room#/Location
Prince Georges Exhibit Hall A/B
Focus Areas/Topics
Behavioral and Mental Health, Clinical Care, Policy/Management/Administrative
Learning Outcomes
The participant will be able to:
1-Describe the impetus for the VA Access Sprint
2-Understand the Access Sprint methodology
3-Learn Access Sprint quantitative outcomes
4-Understand lessons learned from the Access Sprint, such as the importance of: bounding initiatives and measuring outcomes within those bounds; recognition and celebrations; elevating promising practices and creating forums for sharing across the enterprise; stakeholder engagement; change management and communications
5-Understand recommendations for continuous access optimization
1-Describe the impetus for the VA Access Sprint
2-Understand the Access Sprint methodology
3-Learn Access Sprint quantitative outcomes
4-Understand lessons learned from the Access Sprint, such as the importance of: bounding initiatives and measuring outcomes within those bounds; recognition and celebrations; elevating promising practices and creating forums for sharing across the enterprise; stakeholder engagement; change management and communications
5-Understand recommendations for continuous access optimization
Session Currently Live
Description
VA conducted a Sprint focused on rapidly advancing towards access to care goals in 2023. All VA Medical Centers (VAMCs) participated in the Access Sprint by implementing one or more innovative solutions or best practices to improve access across three waves: Primary Care, Specialty Care, and Mental Health. The Access Sprint was part of the Veterans Health Administration’s strategy to create a continuous culture of access improvement. Key outcomes include:
-25,000 more new patient visits compared to baseline
-14% reduction in pending/active community care consults across Primary Care, Specialty Care, Mental Health waves between respective baseline week and end of Sprint
-11% increase in new patient appointments compared to same period prior year
This poster will provide lessons learned from the Access Sprint and considerations for other large healthcare institutions when implementing large change initiatives.